Privacy Policy
Introduction
Clearout Group (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We are committed to treating all clients with dignity and respect and to handling personal information confidentially in accordance with our legal, contractual and professional obligations.
What Personal Information We Collect
Depending on the services you request, we may collect:
Your name
Residential or service address
Postal address
Telephone number
Email address
Billing and payment information
Details relating to your enquiry or requested services
Information necessary to safely carry out our services, including access instructions and relevant property information
Communications between you and our staff
Photographs taken during service delivery where reasonably necessary for quoting, documenting completed work, identifying treatment areas, quality assurance, insurance, workplace safety or record keeping
We only collect personal information that is reasonably necessary to provide our services and operate our business.
How We Collect Information
We may collect personal information:
Directly from you when you contact us or request a quote
Through our website enquiry forms
By telephone, email or SMS
During onsite inspections and service visits
Through referral partners, aged care providers, NDIS providers, property managers or authorised representatives where they engage us on your behalf
Through cookies and standard website analytics when you visit our website
Website Cookies
Our website may use cookies and similar technologies to improve website functionality and understand how visitors use our website.
You can disable cookies through your web browser, although doing so may affect some website functionality.
How We Use Your Information
We may use your personal information to:
Provide pest control, cleaning and related services
Prepare quotations
Schedule appointments
Communicate regarding bookings
Process payments
Respond to enquiries and complaints
Maintain business records
Improve our services
Meet our legal obligations
Protect the safety of our staff, customers and the public
We will never sell your personal information.
Services Provided on Behalf of Other Organisations
Where Clearout Group provides services on behalf of an aged care provider, NDIS provider, insurer, property manager or other organisation, we may collect, use and disclose personal information only to the extent reasonably necessary to:
Deliver those services
Meet our contractual obligations
Comply with applicable laws
Fulfil our reporting obligations
This may include:
Service records
Objective observations reasonably necessary for the safe delivery and administration of services
Incident reports
Photographs where reasonably necessary
Other documentation required for the safe and effective administration of the services
Photographs and Service Records
Our staff may take photographs where reasonably necessary for legitimate business purposes, including:
Preparing quotations
Recording pre-existing conditions
Documenting completed work
Quality assurance
Insurance requirements
Workplace health and safety
Internal record keeping
Staff training where appropriate
Photographs are taken only where reasonably necessary to deliver our services or protect our legitimate business interests.
These records are maintained securely by Clearout Group in accordance with our legal and contractual obligations. Where services are provided on behalf of another organisation, relevant records may also be shared with that organisation where reasonably necessary to administer the services or where required by law or contract.
Disclosure of Personal Information
We may disclose personal information where reasonably necessary to:
Employees and contractors performing services on our behalf
Software providers used to manage bookings, invoicing and customer records
Payment providers
Referral organisations, aged care providers, NDIS providers, support coordinators, case managers or property managers where they have engaged us to provide services
Insurers
Professional advisers including accountants and solicitors
Government authorities where required or authorised by law
Where we provide services on behalf of another organisation, we may disclose information reasonably necessary for the administration, coordination, quality assurance, incident reporting or management of those services to the organisation that engaged us.
We do not disclose personal information to unrelated third parties unless:
You have authorised us to do so
We are required or authorised by law
The disclosure is otherwise permitted under Australian law
Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Our security measures include:
Secure cloud-based business systems
Password-protected software and devices
Restricted staff access to personal information
Appropriate physical and electronic security measures
While we take reasonable precautions, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.
Retention of Information
We retain personal information only for as long as reasonably necessary to:
Provide our services
Comply with legal, taxation, insurance and contractual obligations
Resolve disputes
Protect our legitimate business interests
The cessation of services does not necessarily require the destruction of business records. We may retain records where reasonably necessary to comply with legal obligations, contractual obligations, insurance requirements, resolve disputes, defend legal claims or protect our legitimate business interests.
Where we provide services on behalf of another organisation, records may also be retained in accordance with our contractual obligations with that organisation. In some circumstances, records may be retained for up to seven (7) years or longer where required by law or contract.
When personal information is no longer required, we will securely destroy or de-identify it where appropriate and permitted by law.
Access and Correction
You may request access to the personal information we hold about you or request correction of any information you believe is inaccurate, incomplete or out of date.
Requests should be made in writing using the contact details below.
We will respond to requests within a reasonable time.
Where services are provided on behalf of another organisation, requests for access to personal information may also need to be coordinated with the organisation that engaged us.
We may refuse access where permitted under Australian law and will provide reasons where required.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will take effect immediately upon publication on our website.
Contact Us
If you have any questions about this Privacy Policy or wish to:
Make a privacy enquiry
Request access to your personal information
Request correction of your personal information
Make a privacy complaint
please contact us.
Clearout Group
Website: https://clearoutgroup.com.au
Email: hello@clearoutgroup.com.au
Phone: 0474 025 167
Where services were provided on behalf of another organisation, you may also raise privacy or service-related concerns with the organisation that engaged us.
If you are not satisfied with our response to your privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) for independent review.
Website: https://www.oaic.gov.au